Privacy Policy
Effective date: 2026-08-06
Dr Faseeha Homeopath (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) for visitors based in the European Union.
1. Practice Information
Dr Faseeha Homeopath
238 Lochner Rd, Raslouw, Centurion, 0157, South Africa
Telephone: 067 123 4999
Email: dresmailjee@homeopathonmain.co.za
2. Information We Collect
We may collect and process the following categories of personal information:
- Contact information (such as name, email address and telephone number).
- Information you provide through enquiries, appointment requests or other communication.
- Technical information including IP address, browser type, device information and usage data.
- Marketing preferences and communication choices.
- Any other information voluntarily submitted via forms, email or other communication channels.
3. How We Collect Information
Personal information is collected directly from you when you complete a contact form, request a consultation, contact us, or engage with our services. We may also collect certain technical data automatically through cookies and analytics tools when you browse our website.
4. Purpose of Processing
We process personal information for the following purposes:
- To respond to enquiries and provide our services.
- To manage patient relationships, appointments and follow-up.
- To improve our website and the experience of those who use it.
- For marketing purposes, where lawful.
- To maintain the security and integrity of our website.
- To comply with legal, regulatory or professional obligations.
5. Lawful Basis for Processing
We process personal information on one or more of the following bases: your consent, the performance of a service you have requested, our legitimate business interests, or the need to comply with a legal obligation.
6. Health Information
Where you share health information with us, that information is treated as a special category of personal information under POPIA. We process it only for the purpose of providing care, we keep it confidential in line with our professional obligations, and we do not disclose it to third parties without your consent except where the law requires it.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse traffic and support marketing efforts. You may adjust your browser settings to refuse cookies; however, certain website features may be affected.
8. Google Services (Analytics, Tag Manager & reCAPTCHA)
We use Google services on this website, including Google Analytics (via Google Tag Manager) and Google reCAPTCHA.
Google reCAPTCHA is used to protect our website from spam and automated abuse. reCAPTCHA may collect information such as IP address, browser characteristics and user interaction data. Google acts as a data processor for reCAPTCHA data and processes that information solely on our behalf under the Google Cloud Data Processing Addendum. Dr Faseeha Homeopath remains the responsible party for this data.
9. Sharing of Personal Information
We do not sell personal information. We may share personal information with trusted service providers — including hosting providers, email-delivery providers and analytics platforms — who process information on our behalf and under appropriate data-protection agreements. We may also disclose personal information where required by law or to protect our legal rights.
10. Cross-Border Transfers
Some of our service providers are located outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it receives a level of protection comparable to that required by POPIA.
11. Data Security
We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or alteration. However, no method of electronic transmission or storage is completely secure.
12. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law and our professional record-keeping obligations.
13. Your Rights
In accordance with POPIA, you may have the right to request access to, correction of, or deletion of your personal information. You may also object to certain processing activities or withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa).
14. Visitors from the European Union
If you are located in the European Union, the GDPR additionally applies to our processing of your personal information. Under the GDPR you have the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local supervisory authority. Requests may be sent to dresmailjee@homeopathonmain.co.za.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.
17. Contact Information
If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:
Email: dresmailjee@homeopathonmain.co.za
Telephone: 067 123 4999